Snow Connect endeavours to ensure your planned Tour or Transfer runs smoothly.

To ensure our services meet your expectations please read the terms and conditions of our transfers and tours. By booking one of our services you agree to our terms and conditions.

Quotes valued for 14 days.

Bookings and Payments

• Snow Connect will send a confirmation/invoices with travel information, please check details are correct

• 50% deposit is required at the time of the booking, this secures your date and time. The remaining balance will be due 30 days before your transfer or tour.

• All deposits or full payments are non-refundable 60 days prior to travel. For any cancellations an admin fee of 10% will be deducted.

• Payments can be made by credit card, cash, eftpos or direct deposit (please note a 1.5% surcharge for Visa or Mastercard will be applied, and a 3% surcharge for American Express)

Arrivals and Departures

• Please note that Snow Connect may have back to back bookings in both directions of travel, if your flight is delayed we may not be able to wait, however we will do everything we can to help with alternate transport for you. On these occasions Snow Connect will not be able to refund you for your current booking. If a replacement vehicle is provided with Snow Connect the customer will incur the new charges for transport.

• If flights are delayed waiting times per half hour will be charged at $50 per half hour. Please let us know of any delays before boarding flights.

• Any unplanned stops are charged at $50 per half hour.

Luggage/Seat Belts/Child Restraints

• Seat belts must be worn.

• Baby Seats and Booster seats are available, it is the parents/guardian’s responsibility to secure children in their seats and to make sure children seats are fitted correctly. Snow Connect is not responsible for the installation and securing of child seats.

• Limit one bag per person when 4 are traveling together, let us know if there is excessive luggage so we can bring along our closed in trailer.

• Skis and Snowboards can be stored in our roof top ski boxes and rack.

• Tours are subject to road and weather conditions. Pick up times may be changed to allow more time to get to your destination.

Passenger Conduct

• Under NO circumstances is the consumption of alcohol permitted in our vehicles. Smoking is also prohibited. Carriage & consumption of illicit drugs is not permitted. For everyone’s safety we reserve our right to refuse carriage to anyone deemed under the influence of alcohol or drugs.

• Passengers who ignore safety instructions & regulations will be off loaded.

Snow Connect Travel Conditions

• Due to weather and road conditions in Alpine areas, delays may occur due to unforeseen circumstances. Snow Connect will not be held accountable for costs or expenses if flights are missed.

• If Snow Connect is unable to provide a vehicle due to an emergency, or a vehicle is unavailable due to circumstances out of our control, Snow Connect will issue as much notice as possible and we will refund in full. Snow Connect will not be held accountable or liable for extra cost or inconvenience the customer incurs.

• If unforeseen circumstances arise, Snow Connect will endeavour to find an alternate transport option.

• It is strongly recommended that all customers take out Travel Insurance.

Snow Connect Tours Terms and Conditions

• Tours are subject to road and weather conditions, if it is not suitable to offer the tour Snow Connect may cancel and a full refund will be given.

• Snow Connect makes every effort to minimise risk to its customers.

• Consequently, the customer acknowledges that there are circumstances in which an accident could occur without Snow Connect being at fault and accepts that to that extent he / she is taking part in a Snow Connect tour at his / her own risk.

The customer must sign a consent form prior to their tour. A consent form acknowledges all the terms and conditions and it will be presented to the customer on the morning of the tour.

Snow Connect provides the perfect tours for you. Loaded with features, options & opportunities to take photographs. We have the best local knowledge around, but don’t take our word for it, ask any of our clients!